LSMSupport
Having a problem? Check the frequently asked questions first; if that doesn’t help, fill in the form below or email us.
Frequently asked questions
How do I restore my account on a new phone?
On your old device, link your account to Apple or Google in Settings → Account. On the new device choose “I have an account” on first launch and sign in with the same Apple/Google account.
My purchased LSM Gold is missing.
Restart the app and check your internet connection. If the problem continues, write to us choosing the “Purchase” topic and include the order number from your store receipt.
How do I report or block a player?
In chat, open the message menu and choose “Report” or “Block”. For an inappropriate nickname or club name, choose the “Abuse” topic in this form and enter the name. You can manage blocked players on the Friends screen.
How do I delete my account?
In the app go to Settings → Account → “Delete my account” to delete it instantly. If you no longer have access to the app, use the form on the Delete account page.
Can I get a copy of my data?
Yes: Settings → Account → “Download my data” gives you all your data as a machine-readable file.
My child plays the game; what should I know?
Chat and purchases are disabled for players under 13; players under 18 cannot make purchases without parental consent. You can ask us by email to delete your child’s data.
Contact
Email: info@lsm.semadan.net. We usually reply within 2 business days.